This policy describes ROBOAIR’s practices regarding personally identifiable information and data (“personal information”). This policy applies to our websites, applications, email and text messages, and social media accounts (the “Platforms”). When you use the Platforms, you agree to the terms in this policy.
The Categories of Personal Information We Collect
Platform Information: When you visit the Platforms, we may collect information from you, including personal information such as your search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings, and your location.
Booking Information: If you book a travel product via the Platforms, we may need additional information from you, including your name (and traveler’s name, if different), age, birthday, gender, passport number, redress control number, email address, telephone number, credit card information, billing address, itinerary and frequent flyer details. You can also choose to store personal information in your user account for future bookings.
Account Information: If you choose to register, we will collect your email address, password, home airport, and other preference information that you provide us.
Consumer Support: If you choose to contact our consumer support services, we will collect any inquiries, complaints or other information that you may submit to our support team.
When you give us personal information, you are telling us that the information is true, accurate, complete and current. You are also telling us that you have the authorization to provide it to us.
How We Collect Your Personal Information
Personal Information You Provide: We collect your personal information directly from you (e.g., when you provide us your personal information when you register or book travel or contact our customer support).
Personal Information We Collect Passively: We also collect your personal information passively. For example, we collect information about you over time and across different websites when you visit this Platform. We also use tracking tools like cookies and beacons to collect usage and demographic information about you over time and across different web sites when you use our Platforms.
The tracking tools are used for the following purposes:
1- To track new visitors to the Platforms.
2- To help us recognize your browser as a previous visitor. This includes saving and remembering any preferences that may have been set while your browser was visiting the Platforms, such as language.
3- To store your username and password if you are registered with us.
4- From time-to-time, we may work with online advertising companies to display targeted advertising on our Platforms and third-party platforms that you visit. This targeting may be based on information that you submit on our Platforms or third-party platforms. This targeting may also be based on your activities or behaviors on our Platforms or those of third parties. We may also obtain information about your browsing history from our business partners.
5- To help improve our website offering and for capacity-planning purposes. We or our third-party service providers may set analytics cookies. These allow us to gather aggregated or segmented information about the types of visitors that access our Platforms and the pages and advertisements that they view. In order to better understand your use of our Platforms, we or our third-party service providers may collect information on such use, including pages visited, links clicked and mouse movements. We do not use this information to personally identify you.
By using the Platforms, you give us your free, unambiguous and informed consent to the use of any of the cookies and tracking tools mentioned in this policy.
How You Can Control Tracking Tools and Opt-Out of Online Behavioral Advertising
Your browser may give you the ability to control cookies. How to do this varies from browser to browser. You should view the help menu on the browser you use for further information. Your opt-out choice is stored in opt-out cookies only in that browser, so you should set your preferences separately for other browsers, computers, or devices you may use. If your browser blocks cookies, your opt-out preferences may not be effective. Deleting browser cookies can remove your opt-out preferences, so you should visit this page periodically to review your preferences. If you block or delete cookies or opt out of online behavioral advertising, not all of the tracking that we have described in this policy will stop.
How We Use Your Personal Information
Your personal information may be used in the following ways:
Improving Our Services: To improve our Platforms and services, to better understand the users of our Platforms and services, and to protect our property and to prevent damage to them.
Bookings: We use your personal information to process your bookings and store your itinerary information where applicable.
Marketing Activities: We use your information for marketing purposes. These activities may include:
* Sending you marketing emails from a ROBOAIR address regarding our services or those of our partners if you have opted-in to receive emails from us or have transacted with us and as permitted by law. You can easily unsubscribe from these marketing communications at any time by clicking on the “Unsubscribe” link included in the newsletter;
* Displaying more relevant advertising and recommendations, or suppressing advertising and content that you might find irrelevant. This advertising might be shown to you on our Platforms as well as third-party platforms (including social media sites) and include information or offers that we believe you will find interesting. Individualized advertising may be based on information collected through cookies or other tracking technologies;
* And communicating with you, including as follows:
**sending you booking confirmations;
**sending alerts and notifications you have subscribed to, including alerts and notifications sent to your mobile device;
**updating you regarding itineraries processed by our service;
**communicating with you if you have contacted ROBOAIR consumer support;
**sending you information servicing and administrative emails
**and sending you information about services offered by ROBOAIR that we believe you would be interested in.
Performance of a Contract: The use of your personal information may be necessary to perform the services and provide you products that you have requested from us. For example, if you make a booking on our Platform, we need to collect personal information from you in order to complete the booking.
Legitimate Interest: We may use your personal information for our legitimate interests, such as displaying relevant advertising and recommendations, and for legal purposes.
Consent: We may rely on your consent to use your data for certain direct marketing purposes. You can withdraw your consent anytime by contacting us and you can change your settings in your account.
How We Share Your Personal Information
Service Providers: We may share your personal information with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.
Payment Service Providers and Travel Vendors: If you book through the Platforms, we may share your personal information with the payment service providers and the travel vendors with which you have booked. This can include online travel agencies, hotels, airlines, car rental companies, and travel insurance providers. These third parties will process your personal information as data controllers in accordance with their own privacy policies. If you contact our consumer support, they may need to share information about your request with the relevant travel vendor in order to assist you.
Business Partners: We may share your personal information with various business partners. Some of these business partners may use your personal information for online behavioral advertising purposes or to offer you services or products that may interest you. We may also share your information as otherwise described to you at the time of collection. We may also share anonymous aggregated usage information with partners.
Authorities: We may disclose personal information if required by law (e.g., to law enforcement or other authorities). This includes court orders, subpoenas, and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your personal information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.
How We Store and Protect Your Personal Information
Our servers and data centers are located in the U.S. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
We will retain your personal information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information.
We will also retain your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our contracts.
ROBOAIR does not knowingly collect personal information from minors. If we become aware that a minor is attempting to submit personal information, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us personal information, please contact us so we can delete it.
You can manage your communication preferences in your account. Marketing email has an opt-out URL, and you can unsubscribe from such communication at any time. You cannot unsubscribe from servicing emails and administrative messages that are considered part of your account membership unless you cancel your membership.
Your Rights with Respect to Personal Information
Before contacting ROBOAIR for any request you may have, note that you can manage your account settings in the “My Account” page on ROBOAIR. Your rights:
* Access: You are entitled to obtain information about your personal information that we store, in accordance with applicable law and without any fee. However, in exceptional cases, we ask you to pay a reasonable fee before we provide the information if permitted by applicable law.
* Correction: You may request that we rectify any of your personal information that is incomplete or incorrect.
* Deletion: You may request that we delete your account.
* Objection: You may object, at any time, to your personal information being processed for direct marketing purposes.
* Restrictions of Processing: You may ask us to cease processing of your personal information (e.g., if you have objected to the processing and the existence of legitimate ground is still under consideration).
* Right to Withdraw Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn.
We may request proof of your identity before acting upon any request. We may not be able to allow you to access certain personal information in some cases (e.g., if your personal information is connected with personal information of other persons or for legal reasons). In such cases, we will provide you with an explanation of why you cannot obtain this information. We may also deny your request for deletion or correction of your personal information due to statutory provisions, especially those affecting ROBOAIR’s accounting, processing of claims, and mandatory data retention, which may prohibit deletion.
How to Contact Us or How to Lodge a Complaint
To exercise your rights, or if you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact [email protected] or write to:
Attention: Data Protection Officer
Telephone: +1 650 741 9247
E-Mail: [email protected]
530 Lytton Avenue
Palo Alto CA 9430